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processes/demo-process2/cmmn/case.cmmn.xml
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processes/demo-process2/cmmn/case.cmmn.xml
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<?xml version="1.0" encoding="UTF-8"?>
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<cmmn:definitions xmlns:cmmn="http://www.omg.org/spec/CMMN/20151109/MODEL"
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xmlns:cmmndi="http://www.omg.org/spec/CMMN/20151109/CMMNDI"
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xmlns:dc="http://www.omg.org/spec/CMMN/20151109/DC"
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xmlns:di="http://www.omg.org/spec/CMMN/20151109/DI"
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xmlns:camunda="http://camunda.org/schema/1.0/cmmn"
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id="Definitions_ReturnDispute"
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targetNamespace="http://bpmn.io/schema/cmmn">
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<cmmn:case id="Case_ReturnDisputeHandling" name="Return Dispute Handling">
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<cmmn:casePlanModel id="CasePlanModel_ReturnDispute" name="Return Dispute Case">
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<!-- Stage: Initial Assessment -->
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<cmmn:stage id="Stage_InitialAssessment" name="Initial Assessment">
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<cmmn:planItem id="PlanItem_ReviewDispute" definitionRef="Task_ReviewDispute"/>
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<cmmn:planItem id="PlanItem_GatherEvidence" definitionRef="Task_GatherEvidence"/>
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<cmmn:planItem id="PlanItem_ReviewPhotos" definitionRef="Task_ReviewPhotos"/>
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</cmmn:stage>
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<!-- Stage: Investigation -->
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<cmmn:stage id="Stage_Investigation" name="Investigation">
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<cmmn:planItem id="PlanItem_ContactCustomer" definitionRef="Task_ContactCustomer"/>
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<cmmn:planItem id="PlanItem_ReviewPurchaseHistory" definitionRef="Task_ReviewPurchaseHistory"/>
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<cmmn:planItem id="PlanItem_InspectReturnedItem" definitionRef="Task_InspectReturnedItem"/>
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<cmmn:planItem id="PlanItem_ConsultExpert" definitionRef="Task_ConsultExpert"/>
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<cmmn:entryCriterion id="EntryCriterion_InvestigationStart" sentryRef="Sentry_AssessmentComplete"/>
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</cmmn:stage>
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<!-- Stage: Resolution -->
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<cmmn:stage id="Stage_Resolution" name="Resolution">
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<cmmn:planItem id="PlanItem_MakeDecision" definitionRef="Task_MakeDecision"/>
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<cmmn:planItem id="PlanItem_ApproveRefund" definitionRef="Task_ApproveRefund"/>
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<cmmn:planItem id="PlanItem_OfferPartialRefund" definitionRef="Task_OfferPartialRefund"/>
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<cmmn:planItem id="PlanItem_DenyRefund" definitionRef="Task_DenyRefund"/>
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<cmmn:planItem id="PlanItem_OfferStoreCredit" definitionRef="Task_OfferStoreCredit"/>
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<cmmn:entryCriterion id="EntryCriterion_ResolutionStart" sentryRef="Sentry_InvestigationComplete"/>
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</cmmn:stage>
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<!-- Stage: Communication -->
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<cmmn:stage id="Stage_Communication" name="Communication">
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<cmmn:planItem id="PlanItem_NotifyCustomer" definitionRef="Task_NotifyCustomer"/>
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<cmmn:planItem id="PlanItem_UpdateRecords" definitionRef="Task_UpdateRecords"/>
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<cmmn:planItem id="PlanItem_DocumentDecision" definitionRef="Task_DocumentDecision"/>
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<cmmn:entryCriterion id="EntryCriterion_CommunicationStart" sentryRef="Sentry_DecisionMade"/>
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</cmmn:stage>
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<!-- Stage: Follow-up (optional) -->
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<cmmn:stage id="Stage_Followup" name="Follow-up" autoComplete="true">
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<cmmn:planItem id="PlanItem_CustomerSatisfactionSurvey" definitionRef="Task_CustomerSatisfactionSurvey"/>
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<cmmn:planItem id="PlanItem_ManagerReview" definitionRef="Task_ManagerReview"/>
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<cmmn:entryCriterion id="EntryCriterion_FollowupStart" sentryRef="Sentry_CustomerNotified"/>
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</cmmn:stage>
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<!-- Tasks - Initial Assessment -->
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<cmmn:humanTask id="Task_ReviewDispute" name="Review Dispute Details" camunda:assignee="returns.specialist" isBlocking="true"/>
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<cmmn:humanTask id="Task_GatherEvidence" name="Gather Evidence" camunda:assignee="returns.specialist"/>
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<cmmn:humanTask id="Task_ReviewPhotos" name="Review Photos/Documentation" camunda:assignee="returns.specialist"/>
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<!-- Tasks - Investigation -->
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<cmmn:humanTask id="Task_ContactCustomer" name="Contact Customer for Details" camunda:assignee="customer.service"/>
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<cmmn:humanTask id="Task_ReviewPurchaseHistory" name="Review Purchase History" camunda:assignee="returns.specialist"/>
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<cmmn:humanTask id="Task_InspectReturnedItem" name="Inspect Returned Item" camunda:assignee="quality.inspector"/>
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<cmmn:humanTask id="Task_ConsultExpert" name="Consult Product Expert" camunda:assignee="product.specialist"/>
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<!-- Tasks - Resolution -->
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<cmmn:humanTask id="Task_MakeDecision" name="Make Decision" camunda:assignee="returns.manager" isBlocking="true"/>
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<cmmn:humanTask id="Task_ApproveRefund" name="Approve Full Refund" camunda:assignee="returns.specialist"/>
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<cmmn:humanTask id="Task_OfferPartialRefund" name="Offer Partial Refund" camunda:assignee="returns.specialist"/>
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<cmmn:humanTask id="Task_DenyRefund" name="Deny Refund" camunda:assignee="returns.specialist"/>
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<cmmn:humanTask id="Task_OfferStoreCredit" name="Offer Store Credit" camunda:assignee="returns.specialist"/>
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<!-- Tasks - Communication -->
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<cmmn:humanTask id="Task_NotifyCustomer" name="Notify Customer of Decision" camunda:assignee="customer.service"/>
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<cmmn:processTask id="Task_UpdateRecords" name="Update Records" camunda:processRef="UpdateRecordsProcess"/>
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<cmmn:humanTask id="Task_DocumentDecision" name="Document Decision and Rationale" camunda:assignee="returns.specialist"/>
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<!-- Tasks - Follow-up -->
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<cmmn:humanTask id="Task_CustomerSatisfactionSurvey" name="Send Customer Satisfaction Survey" camunda:assignee="customer.service"/>
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<cmmn:humanTask id="Task_ManagerReview" name="Manager Review of Case" camunda:assignee="returns.manager"/>
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<!-- Sentries -->
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<cmmn:sentry id="Sentry_AssessmentComplete">
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<cmmn:planItemOnPart id="OnPart_AssessmentComplete" sourceRef="PlanItem_ReviewDispute">
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<cmmn:standardEvent>complete</cmmn:standardEvent>
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</cmmn:planItemOnPart>
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</cmmn:sentry>
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<cmmn:sentry id="Sentry_InvestigationComplete">
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<cmmn:planItemOnPart id="OnPart_InvestigationComplete" sourceRef="PlanItem_InspectReturnedItem">
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<cmmn:standardEvent>complete</cmmn:standardEvent>
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</cmmn:planItemOnPart>
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</cmmn:sentry>
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<cmmn:sentry id="Sentry_DecisionMade">
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<cmmn:planItemOnPart id="OnPart_DecisionMade" sourceRef="PlanItem_MakeDecision">
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<cmmn:standardEvent>complete</cmmn:standardEvent>
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</cmmn:planItemOnPart>
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</cmmn:sentry>
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<cmmn:sentry id="Sentry_CustomerNotified">
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<cmmn:planItemOnPart id="OnPart_CustomerNotified" sourceRef="PlanItem_NotifyCustomer">
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<cmmn:standardEvent>complete</cmmn:standardEvent>
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</cmmn:planItemOnPart>
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</cmmn:sentry>
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<cmmn:sentry id="Sentry_DisputeResolved">
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<cmmn:planItemOnPart id="OnPart_DisputeResolved" sourceRef="PlanItem_DocumentDecision">
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<cmmn:standardEvent>complete</cmmn:standardEvent>
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</cmmn:planItemOnPart>
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</cmmn:sentry>
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<!-- Milestone -->
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<cmmn:planItem id="PlanItem_DisputeResolved" definitionRef="Milestone_DisputeResolved">
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<cmmn:entryCriterion id="EntryCriterion_MilestoneReached" sentryRef="Sentry_DisputeResolved"/>
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</cmmn:planItem>
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<cmmn:milestone id="Milestone_DisputeResolved" name="Dispute Resolved"/>
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</cmmn:casePlanModel>
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</cmmn:case>
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<cmmndi:CMMNDI>
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<cmmndi:CMMNDiagram id="CMMNDiagram_1">
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<!-- Case Plan Model Container -->
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<cmmndi:CMMNShape id="CasePlanModel_ReturnDispute_di" cmmnElementRef="CasePlanModel_ReturnDispute">
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<dc:Bounds x="80" y="40" width="1100" height="550"/>
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</cmmndi:CMMNShape>
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<!-- Stage: Initial Assessment -->
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<cmmndi:CMMNShape id="Stage_InitialAssessment_di" cmmnElementRef="Stage_InitialAssessment" isExpanded="true">
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<dc:Bounds x="120" y="80" width="200" height="150"/>
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</cmmndi:CMMNShape>
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<!-- Stage: Investigation -->
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<cmmndi:CMMNShape id="Stage_Investigation_di" cmmnElementRef="Stage_Investigation" isExpanded="true">
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<dc:Bounds x="360" y="80" width="200" height="150"/>
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</cmmndi:CMMNShape>
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<!-- Stage: Resolution -->
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<cmmndi:CMMNShape id="Stage_Resolution_di" cmmnElementRef="Stage_Resolution" isExpanded="true">
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<dc:Bounds x="600" y="80" width="200" height="150"/>
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</cmmndi:CMMNShape>
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<!-- Stage: Communication -->
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<cmmndi:CMMNShape id="Stage_Communication_di" cmmnElementRef="Stage_Communication" isExpanded="true">
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<dc:Bounds x="840" y="80" width="200" height="150"/>
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</cmmndi:CMMNShape>
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<!-- Stage: Follow-up -->
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<cmmndi:CMMNShape id="Stage_Followup_di" cmmnElementRef="Stage_Followup" isExpanded="true">
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<dc:Bounds x="120" y="280" width="200" height="150"/>
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</cmmndi:CMMNShape>
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<!-- Milestone -->
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<cmmndi:CMMNShape id="PlanItem_DisputeResolved_di" cmmnElementRef="PlanItem_DisputeResolved">
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<dc:Bounds x="940" y="450" width="100" height="80"/>
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</cmmndi:CMMNShape>
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<!-- Entry Criteria -->
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<cmmndi:CMMNShape id="EntryCriterion_InvestigationStart_di" cmmnElementRef="EntryCriterion_InvestigationStart">
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<dc:Bounds x="350" y="141" width="20" height="28"/>
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</cmmndi:CMMNShape>
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<cmmndi:CMMNShape id="EntryCriterion_ResolutionStart_di" cmmnElementRef="EntryCriterion_ResolutionStart">
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<dc:Bounds x="590" y="141" width="20" height="28"/>
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</cmmndi:CMMNShape>
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<cmmndi:CMMNShape id="EntryCriterion_CommunicationStart_di" cmmnElementRef="EntryCriterion_CommunicationStart">
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<dc:Bounds x="830" y="141" width="20" height="28"/>
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</cmmndi:CMMNShape>
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<cmmndi:CMMNShape id="EntryCriterion_FollowupStart_di" cmmnElementRef="EntryCriterion_FollowupStart">
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<dc:Bounds x="110" y="341" width="20" height="28"/>
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</cmmndi:CMMNShape>
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<cmmndi:CMMNShape id="EntryCriterion_MilestoneReached_di" cmmnElementRef="EntryCriterion_MilestoneReached">
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<dc:Bounds x="930" y="476" width="20" height="28"/>
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</cmmndi:CMMNShape>
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</cmmndi:CMMNDiagram>
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</cmmndi:CMMNDI>
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</cmmn:definitions>
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