# Host lookup tables

This package expects the OpenITSM host to maintain three deployment-specific
lookup tables. They are NOT part of the package (the package only defines the
abstract triage process); each host deployment populates them.

## Expert groups

The routing DMN resolves to one of these `group_slug` values. The host MUST
have a matching `expert_groups` row for each:

| slug              | name              |
|-------------------|-------------------|
| `helpdesk-l1`     | L1 helpdesk       |
| `noc-l1`          | Network Ops L1    |
| `noc-l2`          | Network Ops L2    |
| `soc-l2`          | Security Ops L2   |
| `facility-l2`     | Facility & Power L2 |
| `platform-l2`     | Platform Ops L2   |
| `external-handoff`| External handoff  |

## Service tiers

The priority DMN consumes these tier codes. Hosts MUST have a matching
`service_tiers` row.

| code          | name                          | first_response | resolution |
|---------------|-------------------------------|----------------|------------|
| `tier_1`      | Tier 1 (mission-critical)     | 15 min         | 240 min    |
| `tier_2`      | Tier 2 (standard)             | 60 min         | 480 min    |
| `best_effort` | Best effort (non-SLA)         | — (no SLA)     | —          |

## Taxonomy

The closed list of taxonomy codes `ai.classify@1` can emit, mirrored in the
classify_incident Algorithm Card's `io.outputs.taxonomy_code.constraints.enum`
and consumed as input to the priority + routing DMN.

| code                          | LV                       | EN                  |
|-------------------------------|--------------------------|---------------------|
| `network.outage.link_down`    | Saites pārtraukums       | Link down           |
| `network.degradation`         | Tīkla degradācija        | Network degradation |
| `network.routing`             | Maršrutēšana             | Routing             |
| `network.dns`                 | DNS                      | DNS                 |
| `security.incident`           | Drošības incidents       | Security incident   |
| `facility.power`              | Elektroapgāde            | Power / facility    |
| `storage.capacity`            | Diska vieta              | Storage capacity    |
| `service.customer_request`    | Klienta pieprasījums     | Customer request    |
| `unknown.uncategorized`       | Neklasificēts            | Uncategorized       |