# lv.itsm.incident.triage

UAPF v2.5.0 package — LVRTC Incident Triage.

## Quick install (uapf-engine)

The engine reads `.uapf` ZIP archives from its `/packages` mount. Build:

```bash
cd uapf-packages/incident-triage
zip -rq ../incident-triage.uapf .
mv ../incident-triage.uapf /path/to/engine/packages/
docker compose restart uapf-engine
```

Or use the admin install-from-url endpoint:

```bash
curl -X POST http://uapf-engine:4000/uapf/admin/install-from-url \
  -H "Authorization: Bearer $UAPF_ENGINE_AUTH_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"sourceUrl": "https://processgit.org/AI_Sandbox/incident-triage/archive/main.zip"}'
```

## Layout

```
incident-triage/
  manifest.json              UAPF v2.5.0 manifest
  uapf.yaml                  YAML mirror of manifest (easier diff)
  algorithms/                7 Algorithm Cards with embedded v2.5.0 tests
  bpmn/                      incident-triage.bpmn — 9 service tasks, linear
  dmn/                       3 DMN 1.3 tables: priority, ownership, routing
  resources/                 guardrails.yaml, mappings.yaml
  metadata/                  lifecycle.yaml, ownership.yaml
  docs/                      overview.md (start here)
  fixtures/                  3 sample signals + expected post-triage state
  tests/bpmn/                Sidecar BPMN scenario tests
```

## Algorithm Cards

| Card | Capability | Determinism |
|---|---|---|
| `algo.incident_triage.normalize_signal` | `intake.normalize@1` | deterministic |
| `algo.incident_triage.classify_incident` | `ai.classify@1` | stochastic |
| `algo.incident_triage.suggest_priority` | `ai.suggest_priority@1` | stochastic |
| `algo.incident_triage.evaluate_dmn` | `dmn.evaluate@1` | deterministic |
| `algo.incident_triage.draft_response` | `ai.draft_response@1` | stochastic |
| `algo.incident_triage.update_incident` | `incident.update@1` | deterministic, stateful |
| `algo.incident_triage.emit_event` | `event.emit@1` | deterministic, stateful |

All seven carry the v2.5.0 mandatory embedded `tests` array (≥ 2 cases each;
17 cases total across the package).

## Spec version

Tracks **`main`** of `github.com/UAPFormat/UAPF-specification`. Current
locked spec at package release: **v2.5.0** (2026-05-21).

## Source

- Workspace (OpenITSM repo): `uapf-packages/incident-triage/`
- ProcessGit (canonical): `https://processgit.org/AI_Sandbox/incident-triage`
- Engine: any uapf-engine ≥ commit aligned with UAPF v2.5.0 schemas

## License

MIT — same as the OpenITSM repository.