kind: uapf.package
id: lv.itsm.incident.triage
name: LVRTC Incident Triage
description: |
  Level-4 UAPF process for triaging IT-infrastructure incidents at LVRTC.

  Six BPMN service tasks invoke the UAPF-IP capabilities intake.normalize@1,
  ai.classify@1, ai.suggest_priority@1, ai.draft_response@1,
  incident.update@1 and event.emit@1. Three DMN decision tables encode the
  deterministic rules previously hidden inside the host: priority maps
  severity x service-tier x AI-suggestion x classification onto P1-P4;
  ownership decides whether the case stays inside LVRTC or hands off to an
  external partner; routing picks the expert group (helpdesk-l1, noc-l1/l2,
  soc-l2, facility-l2, platform-l2, external-handoff).

  Classification, priority suggestion and customer response drafting are AI
  steps; the rules that decide *what* the AI proposes versus *who* handles
  it live in versioned DMN, not Python. Drafted customer responses are
  produced in both Latvian and English and require human approval before
  sending (governed by Algorithm Card algo.incident_triage.draft_response).

  v1.0.0 targets UAPF v2.5.0: algorithm cards carry embedded `tests`
  arrays (>=2 per card) per chapter 13.16; BPMN service tasks carry
  uapf24:algorithmCardRef attributes; resource targets are dispatch
  endpoints only.

level: 4
version: "1.0.0"

requires_capabilities:
  - intake.normalize@1+
  - ai.classify@1+
  - ai.suggest_priority@1+
  - ai.draft_response@1+
  - dmn.evaluate@1+
  - incident.update@1+
  - event.emit@1+

profiles_supported:
  - uapf-ip-orchestrated

guardrails: resources/guardrails.yaml
includes: []
dependencies: {}

cornerstones:
  bpmn: true
  dmn: true
  cmmn: false
  resources: true

paths:
  bpmn: bpmn
  dmn: dmn
  resources: resources
  metadata: metadata


exposure:
  mcp:
    enabled: true
    runnable: true
    exposedEntrypoints:
      - "Process_IncidentTriage"
    exposedArtifacts:
      - manifest
      - bpmn
      - dmn
      - docs

owners:
  - type: team
    id: lvrtc
    contact: incident-mgmt@lvrtc.lv
  - type: team
    id: openitsm-stewards
    contact: stewards@openitsm.algomation.io

lifecycle: draft