{
  "source": "email",
  "external_id": "MSG-2026-05-25-001",
  "raw_payload": {
    "subject": "Klients SIA Latvija Tev: lūgums palielināt joslas platumu",
    "from": "ivars.berzins@klients-latvija.lv",
    "to": "atbalsts@lvrtc.lv",
    "body": "Labdien, mūsu uzņēmumam nepieciešams palielināt internet pieslēguma joslas platumu no 100 Mbps uz 500 Mbps. Lūdzu, informējiet par procedūru un izmaksām. Ar cieņu, Ivars Bērziņš"
  },
  "expected_after_triage": {
    "taxonomy_code": "service.customer_request",
    "priority": "P3",
    "ownership": "lvrtc",
    "group_slug": "helpdesk-l1"
  }
}