Route to an expert group slug based on classification + priority. FIRST hit. classification priority ownership "security.incident" - "lvrtc" "soc-l2" "Security goes to SOC L2" "network.outage.link_down" "P1" "lvrtc" "noc-l2" "Network P1 to NOC L2" "network.outage.link_down" - "lvrtc" "noc-l1" "Network non-P1 to NOC L1" "network.degradation" "P1" "lvrtc" "noc-l2" "Network degradation P1 to NOC L2" "network.degradation" - "lvrtc" "noc-l1" "Network degradation lower to NOC L1" "network.routing" - "lvrtc" "noc-l2" "Routing issues need L2" "network.dns" - "lvrtc" "noc-l2" "DNS issues to NOC L2" "facility.power" - "lvrtc" "facility-l2" "Power to facility ops" "storage.capacity" - "lvrtc" "platform-l2" "Storage to platform ops" "service.customer_request" - "lvrtc" "helpdesk-l1" "Customer requests to L1 helpdesk" - "P1" "lvrtc" "noc-l2" "Default P1: NOC L2" - - "lvrtc" "helpdesk-l1" "Default: L1 helpdesk triages" - - "not_lvrtc" "external-handoff" "Not ours - external handoff" - - - "helpdesk-l1" "Final default"