Import UAPF package: incident-triage.uapf

docs/host-lookup-tables.md

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+# Host lookup tables
+
+This package expects the OpenITSM host to maintain three deployment-specific
+lookup tables. They are NOT part of the package (the package only defines the
+abstract triage process); each host deployment populates them.
+
+## Expert groups
+
+The routing DMN resolves to one of these `group_slug` values. The host MUST
+have a matching `expert_groups` row for each:
+
+| slug              | name              |
+|-------------------|-------------------|
+| `helpdesk-l1`     | L1 helpdesk       |
+| `noc-l1`          | Network Ops L1    |
+| `noc-l2`          | Network Ops L2    |
+| `soc-l2`          | Security Ops L2   |
+| `facility-l2`     | Facility & Power L2 |
+| `platform-l2`     | Platform Ops L2   |
+| `external-handoff`| External handoff  |
+
+## Service tiers
+
+The priority DMN consumes these tier codes. Hosts MUST have a matching
+`service_tiers` row.
+
+| code          | name                          | first_response | resolution |
+|---------------|-------------------------------|----------------|------------|
+| `tier_1`      | Tier 1 (mission-critical)     | 15 min         | 240 min    |
+| `tier_2`      | Tier 2 (standard)             | 60 min         | 480 min    |
+| `best_effort` | Best effort (non-SLA)         | — (no SLA)     | —          |
+
+## Taxonomy
+
+The closed list of taxonomy codes `ai.classify@1` can emit, mirrored in the
+classify_incident Algorithm Card's `io.outputs.taxonomy_code.constraints.enum`
+and consumed as input to the priority + routing DMN.
+
+| code                          | LV                       | EN                  |
+|-------------------------------|--------------------------|---------------------|
+| `network.outage.link_down`    | Saites pārtraukums       | Link down           |
+| `network.degradation`         | Tīkla degradācija        | Network degradation |
+| `network.routing`             | Maršrutēšana             | Routing             |
+| `network.dns`                 | DNS                      | DNS                 |
+| `security.incident`           | Drošības incidents       | Security incident   |
+| `facility.power`              | Elektroapgāde            | Power / facility    |
+| `storage.capacity`            | Diska vieta              | Storage capacity    |
+| `service.customer_request`    | Klienta pieprasījums     | Customer request    |
+| `unknown.uncategorized`       | Neklasificēts            | Uncategorized       |